Contact Clare Valley Tours
A question about a tour we list, a correction, or a request to be considered? Write to us and a person will read it.
How to reach us
Email hello@clarevalleytours.net. We answer in English, usually within two working days.
We are a booking guide, not a tour operator, so we cannot change, cancel or refund a booking. That goes to the operator through the platform you booked on, whose contact details are on your confirmation. If you cannot find them, write to us and we will point you to the right place.
If your tour was cancelled or you missed it
A refund or a new date is the operator's to give. Your confirmation email carries their contact and your booking reference, which is the fastest route. The day tours we list refund in full if you cancel at least 24 hours ahead; the 3-day tour has its own, longer window.
Corrections
If a fact here is wrong or out of date, tell us what and where. Cellar doors change their hours, pickup times move, and the fastest fix is usually a reader who has just been. Every page carries the date it was last checked.
Operators
If you run tours in the Clare Valley and want a listing considered, send the product page. Placement is not for sale; how tours are chosen is set out in our affiliate disclosure.
Where the official information is
The visitor centre
The Clare Valley Wine, Food and Tourism Centre, 8 Spring Gully Road, Clare, South Australia 5453. Open 9am to 5pm on weekdays and 10am to 4pm at weekends; closed on Christmas Day and on Catastrophic Fire Days.
Cellar doors
Each winery sets its own hours and takes its own bookings. Check with the cellar door before you visit on your own.
Where the tours meet
At your accommodation in the valley for the local guide's days, at your hotel in Adelaide city or Glenelg for the Wine Escape, and at Victoria Square in Adelaide for the 3-day tour. Each tour's own point is on its booking page and on the Clare Valley map.
Most questions are already answered in the FAQs. To compare tours, start with Clare Valley Tours.